Terms of Service

Terms of Service for Radzs Hair Studio Cyberjaya

Welcome to Radzs Hair Studio Cyberjaya! These Terms of Service (“Terms”) govern your access to and use of our website, https://radzshairstudio.com, and the services provided at our physical location: D1-03-05, Tamarind Square, Persiaran Multimedia, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia. By accessing our website, booking an appointment, or utilizing any of our services, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you may not access our website or use our services.

1. Acceptance of Terms

Your access to https://radzshairstudio.com and the booking or receipt of any services at Radzs Hair Studio Cyberjaya signifies your explicit agreement to these Terms of Service. This agreement forms a legally binding contract between you and Radzs Hair Studio Cyberjaya regarding your use of our services and website.

2. Salon Services & Booking Agreement

Radzs Hair Studio Cyberjaya offers a comprehensive range of hair salon and barbershop services. We welcome both scheduled appointments and walk-in clients, subject to availability. Our business hours are Mon-Sat: 9:30 AM – 7:30 PM, Sun: 10:00 AM – 5:00 PM.

  • Booking Appointments: Appointments can be made online via our website, by phone at 0386823597, or in person at our studio. We recommend booking in advance to secure your preferred stylist and time slot.
  • Service Consultation: For all color services, chemical treatments, or significant style changes, a thorough consultation with your stylist is mandatory. This ensures we understand your desired outcome, assess your hair’s health, and discuss realistic expectations and pricing.
  • Right to Refuse Service: Radzs Hair Studio Cyberjaya reserves the right to refuse service to any client for reasons including, but not limited to, health and safety concerns, inappropriate behavior, or if we believe the requested service could compromise the client’s hair health or violate our professional standards.
  • Adjustments to Service: While we strive to adhere to scheduled appointments, unforeseen circumstances may require us to adjust your stylist, appointment time, or service duration. We will notify you promptly of any such changes.

3. Cancellation & Rescheduling Policy

We understand that life happens. To ensure we can accommodate all our valued clients and respect our stylists’ time, we request advance notice for any cancellations or rescheduling.

  • Cancellation Notice: We kindly request a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.
  • How to Cancel/Reschedule: You can cancel or reschedule by calling us at 0386823597 during business hours or by replying to your confirmation email/SMS if applicable.
  • Late Cancellations/No-Shows: Appointments canceled with less than 24 hours’ notice or no-shows may be subject to a cancellation fee, at the discretion of Radzs Hair Studio Cyberjaya. This fee compensates our stylists for their time and the lost opportunity to serve other waiting clients.
  • Running Late: If you anticipate being late for your appointment, please call us as soon as possible. While we will do our best to accommodate you, we may need to shorten your service or reschedule to avoid delays for other clients.

4. Intellectual Property

At Radzs Hair Studio Cyberjaya, we take immense pride in our work and the unique transformations we create. This section clarifies the ownership of creative works produced within our studio.

  • Salon Photography: We may occasionally take photographs or videos of our work, the salon environment, or our team members for promotional purposes, including display on our website, social media channels, and in-salon marketing materials. These images and videos are the exclusive property of Radzs Hair Studio Cyberjaya.
  • Client Feature Photography: With your explicit consent, we may photograph your hair before and after a service to showcase our artistry. Such photographs, once taken, become the property of Radzs Hair Studio Cyberjaya and may be used for marketing. You will always be asked for permission before any such photos are taken or used, and you have the right to decline.
  • Website & Digital Content: All content on https://radzshairstudio.com, including text, graphics, logos, images, and software, is the property of Radzs Hair Studio Cyberjaya and is protected by Malaysian and international copyright laws. Unauthorized reproduction or distribution is strictly prohibited.

5. Conduct and Salon Safety

Radzs Hair Studio Cyberjaya is committed to providing a welcoming, hygienic, and respectful atmosphere for all our guests and staff. Your cooperation ensures a pleasant experience for everyone.

  • Respectful Conduct: We expect all clients to treat our staff and other guests with courtesy and respect. Any form of harassment, discrimination, or disruptive behavior will not be tolerated and may result in immediate termination of service and request to leave the premises.
  • Children in the Salon: For their safety and the comfort of all clients, children under the age of 12 must be supervised by an adult at all times and remain in the waiting area unless they are receiving a service. Our studio contains sharp instruments and chemicals that pose safety risks.
  • Pet Policy: For hygiene and safety reasons, only service animals with proper identification are permitted inside Radzs Hair Studio Cyberjaya.
  • Hygiene and Cleanliness: We maintain the highest standards of hygiene. All styling stations are regularly sanitized, and shears, clippers, and other tools are sterilized after each use. We kindly ask clients to arrive with clean hair where appropriate for their scheduled service, or we can provide a wash.
  • Health & Allergies: Please inform your stylist of any known allergies, sensitivities, medical conditions, or recent changes in your health that may affect your service (e.g., pregnancy, skin conditions, chemical sensitivities). This information is crucial for your safety and the successful outcome of your service.
  • Personal Belongings: While we endeavor to ensure the safety of your belongings, Radzs Hair Studio Cyberjaya is not responsible for any lost, stolen, or damaged personal items during your visit. Please keep your valuables with you.

6. Disclaimer of Warranties & Limitation of Liability

Radzs Hair Studio Cyberjaya strives to provide exceptional services and a positive experience. This section outlines the limitations of our liability.

  • Service Provision: All services are provided in good faith by trained and experienced professionals. While we use professional-grade products and techniques, individual results may vary based on hair type, condition, and other factors beyond our control.
  • No Warranties: Radzs Hair Studio Cyberjaya makes no express or implied warranties regarding the services provided or the results achieved, beyond our commitment to professional standards.
  • Limitation of Liability: To the fullest extent permitted by law, Radzs Hair Studio Cyberjaya, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from your use of our services or website.
  • Damage to Personal Items: While we take utmost care, Radzs Hair Studio Cyberjaya is not liable for damage to clothing or accessories during services, such as color stains. We provide capes and protective measures and ask clients to remove delicate jewelry before services.

7. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Malaysia, specifically the laws applicable in Cyberjaya, Selangor.

Any legal action or proceeding relating to your access to or use of the website or services offered by Radzs Hair Studio Cyberjaya shall be instituted in a state or federal court in Cyberjaya, Selangor, Malaysia. You agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

8. Modifications & Inquiries

Radzs Hair Studio Cyberjaya reserves the right to update, modify, or replace any part of these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our website or services after such changes constitutes your acceptance of the new Terms.

We encourage you to review this page periodically for any updates.

If you have any questions or concerns regarding these Terms of Service, please do not hesitate to contact us:

  • Phone: 0386823597
  • Email: radzshairstudio@gmail.com
  • Address: D1-03-05, Tamarind Square, Persiaran Multimedia, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia

Radzs Hair Studio Cyberjaya Salon Policy & FAQs

Our Commitment to Your Satisfaction

At Radzs Hair Studio Cyberjaya, your satisfaction is our top priority. We are dedicated to providing you with an exceptional experience and results you’ll love. If you are not completely satisfied with your hair service, please contact us within 7 days of your appointment. We will gladly invite you back to the studio for a complimentary adjustment to address your concerns.

  • 7-Day Re-Touch Guarantee: For haircuts and color services, if you are not satisfied with the outcome, please inform us within 7 days of your original appointment. We will schedule a re-touch appointment with your original stylist, or another available stylist, at no additional charge. This guarantee applies to adjustments for the original service performed and does not cover a change of mind or request for a different service.
  • Product Returns: Unopened and unused retail products may be returned for a full refund within 14 days of purchase with a valid receipt. Opened products may be exchanged for another product or store credit if deemed unsuitable, within 7 days of purchase.

Consultation Procedure

For services like hair coloring, chemical treatments, or significant hair transformations, a detailed consultation is paramount. This ensures we achieve your desired look safely and effectively.

  • Thorough Discussion: Your stylist will conduct a thorough discussion about your hair history, desired outcome, lifestyle, and budget.
  • Hair Assessment: We will assess your hair’s current condition, texture, and porosity to determine the best products and techniques.
  • Patch Test: For certain color or chemical services, a patch test may be required 48 hours prior to your appointment to check for allergic reactions. Your safety is our priority.
  • Pricing and Time Estimates: Your stylist will provide a clear understanding of the service steps, expected results, estimated time, and a transparent price quote before commencing the service.

Sanitation and Hygiene Standards

Your health and safety are paramount at Radzs Hair Studio Cyberjaya. We adhere to stringent hygiene protocols.

  • Sterilized Tools: All shears, clippers, combs, brushes, and other reusable tools are thoroughly cleaned and sterilized after each use, using industry-standard disinfectants and barbicide solutions.
  • Clean Styling Stations: Each styling station is meticulously cleaned and disinfected before and after every client.
  • Fresh Capes & Towels: We use fresh, laundered capes and towels for every client to ensure maximum cleanliness.
  • Salon Cleanliness: Our entire salon environment, including waiting areas, restrooms, and reception, is regularly cleaned and maintained to the highest standards.

Frequently Asked Questions (FAQs)

What are Radzs Hair Studio Cyberjaya’s business hours?

Our business hours are Mon-Sat: 9:30 AM – 7:30 PM, and Sun: 10:00 AM – 5:00 PM. We are closed on public holidays unless otherwise announced.

How can I book an appointment at Radzs Hair Studio Cyberjaya?

You can book an appointment through our website at https://radzshairstudio.com, by calling us directly at 0386823597 during business hours, or by visiting us in person at D1-03-05, Tamarind Square, Persiaran Multimedia, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia.

What if I need to cancel or reschedule my appointment?

We kindly request at least 24 hours’ notice for any cancellations or rescheduling. This allows us to offer your slot to other waiting clients. Late cancellations or no-shows may incur a fee.

Do you accept walk-ins?

Yes, we do accept walk-ins based on stylist availability. However, to guarantee your preferred time and stylist, we highly recommend booking an appointment in advance.

What if I’m running late for my appointment?

Please call us at 0386823597 as soon as you know you will be late. We will do our best to accommodate you, but please understand that we may need to shorten your service or reschedule to avoid impacting other clients’ appointments.

What is your policy on children in the salon?

For their safety and the comfort of all clients, children under the age of 12 must be supervised by an adult at all times and remain in the waiting area unless they are receiving a service.

Can I bring my pet to Radzs Hair Studio Cyberjaya?

For hygiene and safety reasons, we only permit service animals with proper identification inside the studio.

What if I’m not satisfied with my service?

Your satisfaction is our priority! Please contact us within 7 days of your appointment if you are not completely happy with your service. We offer a 7-day re-touch guarantee for cuts and colors to ensure you leave satisfied.

Do I need a consultation before a color or chemical service?

Yes, a thorough consultation is mandatory for all color services, chemical treatments, or significant style changes. This ensures your safety, helps us understand your desired results, and allows us to provide accurate pricing and time estimates.